Ludwig is a manufacturer of percussion products and accessories. .css-aurft1{box-sizing:border-box;}(CS is .css-fqovtb{box-sizing:border-box;color:black;font-weight:700;padding:0;background-color:transparent;position:relative;}.css-fqovtb:after{content:'';position:absolute;width:100%;left:0;right:0;bottom:-2px;height:3px;}customer.css-17j6aty{box-sizing:border-box;color:black;font-weight:700;padding:0;background-color:transparent;position:relative;}.css-17j6aty:after{content:'';position:absolute;width:100%;left:0;right:0;bottom:-2px;height:3px;}.css-17j6aty:last-of-type{box-shadow:none;}.css-17j6aty:first-of-type{box-shadow:none;} service). That's all. They could contact the seller to make sure they take care of you, but other than that it's the responsibility of the seller (and UPS) to take care of this. If they are a reputable merchant, they should work on your behalf to get the situation corrected by getting you in touch with someone at UPS who has the authority to remedy any problem that is attributable to UPS--not the first three or four levels of underlings who all ask you the same questions, and then must pass your problem up to the next level. New Ludwigs being shipped in a Yamaha box? This really isn't a Ludwig Customer Service issue. If I were you, I'd take the offer of assitance from one of the retailers here at DFO who could contact Ludwig on your behalf to verify if those drums were sold to you by an authorized Ludwig dealer. It's easy and works well. Gurnee, IL 60031 | 847-263-6200. ludwigco.com | who we are | what we do | our portfolio | find an apartment | residential portal | contact us This site will be unavailable from 4:30 am EST - 8:00 am EST on December 17, 2017. The drum shop did a great job packing the drums but the 900 pound Gorilla at UPS did a number on the box . Bad sound in Ludwig floortom - bearing edge? If you bought it though Ebay, file a claim. You'll end up having to send back the 26" and hopefully the next one will make it through the gauntlet all right. I'm with everyone else here – contact the seller. Just put the good hoop on the batter side. Ludwig does not simply clarify my doubts with English writing, it enlightens my writing with new possibilities. Ludwig LB546 Limited Edition Black Beauty Bronze 6.5x14" 10-Lug Snare Drum, 1980's Zildjian new beat hi hat - ink "freak?". You must log in or register to reply here. Ludwig and Company invites you to explore how our company can deliver lasting value for your property assets. The seller is being less than responsive so I need to take care of this on my own for fast resolution and then I will go after UPS for reimbursement. Find address for Ludwig Drums - find area code for contact address XXX. My best man, who I've known for over 40 years, has worked as a shifter driver for that as*hole company all his life and told me all the horror stories. Send us your request for more information with this convenient contact form. Ludwig will help out through the dealer. Ludwig is the first sentence search engine that helps you write better English by giving you contextualized examples taken from reliable sources. I can't play my new kit which is really frustrating. Those look awesome, btw. P.IVA 06333200829 REA PA-314445. I guess Ludwig is another company that prefers not deal directly with the customer so I'll just go through my regular drum shop for parts. The act of providing services to customers before, during and after a purchase. Damage is insured so they just let 'er rip. High quality example sentences with “To facilitate customer service” in context from reliable sources - Ludwig is the linguistic search engine that helps you to write better in English Sucks. DO heed CherryClassic's advice, keep the boxes, labels, and file a claim ASAP with UPS. DiscoverLIA COVID-19Ludwig Initiative Against COVID-19, Sign up for free or try Premium free for 15 days. Are you 100% certain that the seller is an authorized dealer for new Ludwig drums? It doesn't matter if they shine off on the matter, and tell you to contact UPS. Website Design by Gray Loon Marketing Group, Inc. by Gray Loon Marketing Group, Inc. Drum Outfits, Snare Drums, Marching & Concert Drums, Timpani, Mallets, Drumsticks, Drumheads, Atlas … I'm jealous as hell, by the way! :O That said, Ludwig's main number is 574-522-1675. Your ultimate beef is with the seller of the drums. I just want to play my new kit which I can't do since UPS managed to break the batter side wood hoop plus they scratched the black powder coat on a couple of the lugs. My hunch is that UPS may say that the seller did not adequately pack the contents. The drum shop where I bought this kit only had a UPS shipping account so I wasn't given a choice or I would have begged for Fed Ex Ground. JavaScript is disabled. dial 1-XXX-555-1212 … We provide unparalleled customer service and always strive to exceed our clients expectations. If it was not purchased new from a dealer not much ludwig can do other than point you to a dealer like Russo Music to order replacement parts. © Ludwig Crane Service, Inc. All rights reserved. But in the meantime, can't you play it without a reso head? DCP Video Showdown: Which Luxury Drum Kit Is Right For You. We think our team is pretty great and we know you will feel the same, if given the opportunity. My regular fave drum shop is ordering the parts for me and I am just buying them to save time so I can get my new kit up and running. I have never bought anything before from the drum shop( which will remain nameless) where I found this kit but it will be the last. Sonnuvabit*hin UPS. © Ludwig And Company 2020 | 4081 Ryan Rd. I am well versed in filing claims with UPS as I used to build and ship drum kits all over the world when I owned my own drum work shop. I'll worry about filing a claim with UPS later. I ONLY use Fed Ex and never again had an issue with anything arriving damaged. Regarding compensation for the damage, the OP said they'll deal with UPS and the seller as a separate issue. Gurnee, IL 60031 | 847-263-6200, ludwigco.com | who we are | what we do | our portfolio | find an apartment | residential portal | contact us. Search Ludwig and find the best examples of use! © 2014-2020 Ludwig S.R.L.S. Someone else already posted a question about the "new" factor of these drums if at least some of the drum set came ito you after being packed in a Yamaha box. Ludwig Corporation We hope to hear from you! Just bought a brand new Ludwig Vistalite Jason Bonham Signature Kit and UPS destroyed the bass drum box in transit as they always do and damaged my new 14x26 kick. © Ludwig And Company 2020 | 4081 Ryan Rd. dial 1-800-555-1212 (toll free) and ask information for Ludwig Drums. And in an era where communication and access to information are essential to conducting transactions, that is a little conflicting given that so many small 'companies' offer easy access and direct sales. If these were purchased from a dealer they should be able to handle the replacement drums with no cost to you, you should not have to do any foot work. What Lockdown? They could contact the seller to make sure they take care of you, but other than that it's the responsibility of the seller (and UPS) to take care of this. If anybody could help me get in touch with customer service at Ludwig, I would be much obliged. Your beef is not with Ludwig. For a better experience, please enable JavaScript in your browser before proceeding. Then again, the small companies don't have the kind of dealer network that Ludwig has. The drum shop is not responding to any of my emails for assistance so I am just trying to buy the parts from Ludwig to repair the kick drum so I can actually play my new kit. I stopped using UPS after a few of my first customer received boxes of matchsticks instead of drum shells after UPS got through crushing the boxes.