Mute a Phone Call. Dial the telephone number of the other party. Consult your switchboard manual or another employee about how to dial out. Select Switchboard Manager and then click Add. Press the ‘Conference’ button again to connect both parties. Place the call on hold by pressing the "Hold" button, if necessary. Retrieve the call by pressing the "Hold" button for a second time. Simply press the ‘Mute’ button again to deactivate. She continues to write humor pieces for a number of popular culture blogs. Switchboard operators have a very important position within businesses. Answer the incoming call / Dial a telephone number on line one. Click the down arrow on the Quick Access Toolbar and then click More Commands. Here are the steps: Dial the extension of the person to whom you are transferring the call, then press "Transfer" again. Copyright 2020 Leaf Group Ltd. / Leaf Group Media, All Rights Reserved. Second: The Various Usages of the Switchboard. While calls are on hold you can complete internal or external phone calls, answer other ringing lines or address face-to-face customers. Press the ‘Release’ button to take yourself out of the call. If you do not wish to be included in the conference call among the parties, just press the button marked “Release.” Then using the button for “Conference” connect both callers to each other. Place the call on hold by pressing the "Hold" button, if necessary. While calls are on hold you can complete internal or external phone calls, answer other ringing lines or address face-to-face customers. Many switchboards, however, require you to dial a number before calling out, such as "9." Repeat steps 2 through 7 until all parties are connected to the call. While calls are on hold you can complete internal or external phone calls, answer other ringing lines or address face-to-face customers. Conference Call. Ivanov holds a Bachelor of Arts in media studies from Hunter College. Tatyana Ivanov has been a freelance writer since 2008 and has contributed articles to "Venus" and "Columbus Family." However, understanding how to use a switchboard is not entirely that difficult. In using a switchboard, you have a number of choices: You may choose to make a certain call connected to several parties as a conference phone call, place the call on hold, place the caller on mute, use the speakerphone, or transfer the call. Familiarize yourself with all the various extensions and telephone numbers used so as to make your task a bit easier. One of the things that you have to learn is to first prepare the few things needed to understand this device more. Get the information you need while call is on hold. Once she answers, alert her of the conference call, then press the "Conference" button again to connect the parties. Consult your switchboard manual for additional information about the specifics of your switchboard system. Familiarizing yourself with the steps involved in understanding how to use a switchboard, you will see that it is simply easy to learn the basic functions of this device.